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FAQs

Who manufactures your pens?

I handcraft all the pens on this website. No two handmade items are exactly alike. Variations in color, shading, texture, shape and grain are inherent in a handmade item. No two items are alike, so that every single one is one-of-a-kind. This means that every handmade item you purchase is also one-of-a-kind. What’s not to like about that?

Where does your wood come from?

All of our wood products are purchased through legally licensed providers that provide exotic woods from sustainable forest product areas.

Do you Guarantee your work?

My workmanship is guaranteed for a lifetime. If you ever have a problem with your pen please contact me. I may be able to solve the problem on the phone, if not, then you can return it to me and I will fix it for no charge. The malfunction must occur from normal use and not abuse. Even with "abuse" you can contact me and I will try to help.

How do you price your pens?

All of our pen pricing is based on the price of the materials involved in the making of the pen. You may see two pens that are the same style but priced differently. The price of the finishes plus the cost of the Woods or Acrylic affect the pricing. Chrome plating while durable is less expensive than Platinum or Titanium. A more common wood is cheaper than a rare exotic such as Burl. All pens are not created equal. The time involved for the final steps of sanding and sizing for an exact fit are the most important. My pens may at first seem a little more expensive but the finished quality of fit and finish are very high and require more time and skill to complete. I redo and dis-guard pens and parts all the time that do not meet my standards.

Will the pen I order be the same as the image?

Yes, all of our pens are one of a kind, no large production. When a pen is purchased, the item page changes to out of stock because it is the only one there is.

What if I want a pen that is out of stock?

If you see a pen you like, let me know, I will give you a price, and estimated ship date. Please note that although the pen I make will be similar there will be slight changes in color and grain as each wood or acrylic piece is unique

Can I get a custom pen made?

Yes, you can, if you see a pen style you like and a wood or acrylic you like on another pen let us know and we will give you a price, and estimated ship date

Where do you ship to?

We currently only sell and ship to the 48 continental USA states and Canada by USPS.

Can I return my purchase?

We accept returns for 14 days from the date you receive your order. We do not pay for return shipping unless the pen is defective.

Can I get refills for the pens I order?

Every ballpoint and Rollerball pen I sell uses standard Cross or Parker refills. The fountain pens use Waterman Style, and all are available at office supply and stationery stores worldwide.

Do you display at Craft Fairs?

Yes I do, any upcoming shows will be found on my homepage under announcements. I currently am only doing shows in Massachusetts.

How long does an order take to ship

Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
North America: 1-2 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.